Service agreement

Refund policy

Setup fees are refundable until work starts. Monthly fees aren't prorated. Website fix packages ($150 and $400): full refund if you cancel before work starts, no refund after work starts. Yearly plans get a full refund within 14 days if work hasn't started. After 14 days, yearly plans are not refundable, and service continues through the end of the paid year. Email support@ventailabs.com.